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Tell us a bit about your home and what you would like to do. The more you can share, the more useful our first conversation will be, but do not worry if you are at the very start. We will get back to you to arrange a visit.
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Peace of mind
What you can expect when you work with us.
- Insurance. Fully insured, with public liability and employer's liability cover. Certificate available on request.
- Free home visit and a written quote. We come and see your home at no cost and give you a written quote that sets out what is and is not included. There is no obligation.
- A written contract. Everything is agreed in a written contract before work begins.
- Payments. Clear payment stages agreed in advance. A deposit is only taken once your contract is signed.
- Guarantees. Every project comes with our 2-year workmanship guarantee. Where suitable, 10-year structural cover can be arranged through a third-party insurance-backed policy, subject to the provider's terms and exclusions.
- Who you will deal with. The work is carried out by our own large, experienced team, working alongside trusted subcontractors. Every client is assigned a project manager as their day-to-day contact.
- Building control sign-off. Where building regulations apply, building control inspects the work at key stages and issues a completion certificate once it is signed off.
- Respect for your home and neighbours. Tidy sites, sensible working hours and consideration for the people next door are part of how we work.
Choosing a builder: a quick checklist
Whoever you choose, these checks are worth doing before you sign anything.
- Look at recent work similar to yours and, if you can, speak to a past client.
- Ask to see proof of insurance, including public liability cover.
- Check the company is real and active on Companies House. Ours is company number 12281746.
- Get written quotes from at least three builders, priced from the same drawings, and compare what each one includes and leaves out.
- Agree the price, the payment stages and rough timings in writing before work starts. Be wary of anyone who asks for a large payment up front or for cash to avoid VAT.
- If a builder shows a trade membership logo, check it directly with that organisation.
- Ask who will manage your job day to day and who will be working on site.
- Ask what paperwork you will get at the end, such as the building control completion certificate and any gas or electrical certificates.
Based on advice from the Federation of Master Builders, Which? Trusted Traders and Checkatrade.