Privacy Policy
Who we are
This website is run by MJ Builders London Ltd (registered name M J Builders (London) Ltd), registered in England and Wales, company number 12281746. Registered office: Aurora House, 71-75 Uxbridge Road, Ealing, London W5 5SL. You can contact us about privacy on 07774 466430 or by email at info@mjbuilderslondon.com.
What we collect
When you send us a quote request, we receive the details you enter: your name, phone number, email address, the postcode of the property, information about your project, your preferred visit times, how you heard about us and any drawings or photos you upload.
If you choose Accept all on our cookie banner, Google also receives some information about your visit, as explained under Google Ads measurement below.
How we use it
We use these details only to respond to your enquiry, arrange a visit and prepare a quote. We rely on your consent and on taking steps at your request before entering into a contract. We do not sell your details, and we do not use the details you send us through the quote form for marketing.
Who we share it with
Our website is hosted by Netlify, which also runs our quote form. When you send the form, your details and any files you upload are processed and stored by Netlify for us, and a copy of your enquiry is sent to our business email inbox. These providers act on our behalf and may process data outside the UK, with safeguards in place as required by UK data protection law. Apart from Google's advertising tag, which only runs if you accept cookies (see below), we do not share your details with anyone else unless you ask us to or the law requires it.
Google Ads measurement (only with your consent)
We advertise on Google. If you choose Accept all on our cookie banner, our website loads Google's advertising tag. We use it to measure conversions, which means counting how many people who clicked one of our Google adverts then called us, messaged us on WhatsApp or sent a quote request through this website. This helps us see which adverts are worth paying for.
When the tag runs, Google receives information such as online identifiers (for example cookie IDs and the advert click ID), your IP address, your browser and device details, the page you are on, and whether you clicked our phone or WhatsApp link or sent the quote form. We do not send the details you type into the quote form to Google, and we do not use the tag for remarketing, which means showing you our adverts on other websites after you leave ours.
We rely on your consent for this, both under UK data protection law and for storing or reading information on your device under the Privacy and Electronic Communications Regulations. Nothing from Google is loaded until you click Accept all. If you click Reject non-essential, or leave the banner without choosing, the tag is not loaded. You can withdraw your consent at any time, as easily as you gave it, using the Cookie settings link at the bottom of every page. Withdrawing does not affect anything done before you withdrew.
Google uses the information under its own privacy policy as well as to provide us with measurement. Google operates worldwide, so your information may be processed outside the UK, with safeguards as required by UK law. See Google's Privacy Policy and How Google uses information from sites or apps that use its services.
The cookies involved last up to 90 days, and we remember your cookie choice for about 6 months. The names and lifespans are listed in our Cookie Notice. Conversion reports in our Google Ads account are kept for as long as Google Ads keeps them under its standard settings.
How long we keep it
If your enquiry does not lead to work, we delete your details, including any uploaded files, within 24 months of our last contact with you. If we carry out work for you, we keep the records we need for as long as required to meet our legal, insurance and accounting obligations.
Your rights
Under UK data protection law you can ask to see the personal data we hold about you, and ask us to correct or delete it. Where we rely on your consent, you can withdraw it at any time. To do this, call us on 07774 466430 or email info@mjbuilderslondon.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.